Pierre  Arcand  Coaching 

OPERATIONS

 
To manage productively a service department is a complex task. It's daily operation determines its profitability  and the level of customer satisfaction.


Reaching the critical mass that provides flexibility, increasing profitability,  managing growth, are issues challenging service department operation managers daily?
 
An efficient  strategy involves several elements:


      * Staff selection,
      * Working methods,
      * Crisis management,
      * Customers and employees retention, to name a few.
 
In this field, experience is invaluable for a manager of SMEs.
 
Our team holds the secret to the success of large companies in various markets (medical, industrial, computer, etc..)  and the method of application of this knowledge in SMEs.
 
Contact us to learn more!